Mentor Infocomm India Private Limited ("Mentor Infocomm", "we", "us" or "our") respects your privacy and is committed to protecting the personal data that you provide to us or that we process when you visit https://mentorinfocomm.com/ (the "Website"), communicate with us, apply for employment, request support, or use our products and services.
This Privacy Policy explains the categories of personal data we may collect, the purposes and lawful grounds for processing it, how it may be shared and protected, how long it may be retained, and the rights and choices available to you.
Mentor Infocomm India Private Limited is an enterprise technology solutions provider headquartered in Chennai, India. We provide IT infrastructure, cloud infrastructure, cybersecurity and networking, audio-visual system integration, unified communications, call-centre solutions, command and control centres, intelligent surveillance systems and managed IT services.
For the personal data covered by this Privacy Policy, Mentor Infocomm generally acts as the Data Fiduciary, meaning that we determine the purpose and means of processing the personal data. Where we process personal data on behalf of a customer under a contract, the customer may be the Data Fiduciary and its privacy terms may also apply.
This Privacy Policy applies to personal data processed through the Website and through related sales, support, recruitment and business communications. It does not apply to information that does not identify an individual, or to third-party websites and services that operate under their own privacy policies.
When you access the Website, we or our authorised service providers may automatically collect limited technical and usage information, including:
The exact information collected depends on the Website functions, cookies, integrations and services you use.
We may collect personal data when you:
We may also receive relevant business contact information from your employer, our customers, authorised business partners, distributors, service providers or publicly available professional sources, where permitted by law.
We process personal data for lawful purposes with your consent, for the specified purpose for which you voluntarily provide it and do not indicate that you object, for other certain legitimate uses permitted by applicable law, or where processing is required or authorised by law.
Depending on the context, we may process personal data to:
Where we request consent, the request will be presented in clear and plain language and will describe the personal data and specified purpose. We will seek to limit collection to personal data reasonably necessary for that purpose.
If you contact us about our products, services or solutions, we may use your contact details to respond and communicate about that request. We may send non-essential marketing communications only where permitted by applicable law and consistent with your preferences.
You may opt out of non-essential marketing communications at any time by using an unsubscribe option provided in the communication or by contacting us using the details in Section 20. Service, support, security and transactional communications may continue where they are necessary for an existing request, service or relationship.
Mentor Infocomm does not sell or rent personal data to third parties. We may share personal data only where reasonably necessary and permitted by law, including with:
We require service providers processing personal data on our behalf to use it only for authorised purposes and to apply appropriate confidentiality and security safeguards, subject to applicable contractual and legal requirements.
The Website may contain links, integrations or communication options provided by independent third parties. These may include Freshdesk for customer support and WhatsApp for communications. When you choose to use a third-party service, that provider may process personal data under its own terms and privacy policy.
We are not responsible for the privacy, content or security practices of independent third-party websites or services. You should review the relevant third-party privacy policy before providing personal data through that service.
The Website may use cookies and similar technologies that are necessary to operate and secure the Website, remember preferences, understand Website traffic and performance, or support integrated services. Cookies may be session cookies that expire when you close your browser or persistent cookies that remain for a defined period.
Where required by applicable law, we will seek your choice before using non-essential analytics, advertising or similar cookies. You may also manage cookies through your browser settings. Blocking certain cookies may affect Website functions.
The cookies and technologies used may change as the Website is updated. Any cookie banner or preference tool displayed on the Website forms part of this Privacy Policy and provides additional information about the choices available at that time.
If you apply for employment, we may process your resume, qualifications, work history, contact details, interview information and related correspondence to evaluate your application, communicate with you, complete recruitment procedures, conduct lawful verification and consider you for relevant opportunities.
Recruitment data will be accessible only to authorised personnel and service providers with a need to know. If you are not selected, we may retain relevant application information for a reasonable period for recordkeeping, legal compliance or consideration for future opportunities, unless you ask us not to retain it and no legal reason requires retention.
Our Website and services are intended primarily for businesses, organisations, professionals, customers and job applicants and are not directed at children.
We do not knowingly seek to collect or process a child’s personal data. If we become aware that a child’s personal data has been collected without any consent or verification required by applicable law, we will take appropriate steps to stop processing and delete it, unless retention is required or authorised by law.
We implement reasonable technical and organisational safeguards designed to protect personal data against unauthorised access, acquisition, use, alteration, disclosure, loss or destruction. Depending on the nature of the processing, safeguards may include access controls, authentication, system and network security, backups, logging, confidentiality obligations and vendor controls.
No Website, internet transmission or electronic storage system can be guaranteed to be completely secure. You should use appropriate care when providing information online and avoid including unnecessary sensitive information in open enquiry forms or ordinary email messages.
If a personal data breach occurs, we will take reasonable steps to contain, investigate and mitigate it. We will notify affected individuals and the competent authority where and in the manner required by applicable law.
We retain personal data only for as long as reasonably necessary to fulfil the specified purpose, provide products or services, respond to enquiries, maintain support and business records, complete recruitment procedures, comply with law, resolve disputes, enforce agreements or establish and defend legal claims.
Retention periods vary according to the category of data, the nature of the relationship, contractual commitments, limitation periods, security needs and applicable legal requirements. When the specified purpose is no longer served, consent is withdrawn where consent is the basis, or erasure is otherwise required, we will take reasonable steps to erase or anonymise the personal data and require relevant processors to do the same, unless continued retention is required or authorised by law.
Some service providers, cloud systems or communication platforms used by us may process or store personal data outside India. Where personal data is transferred or made available outside India, we will take reasonable steps to ensure that the transfer is permitted under applicable law and is subject to appropriate contractual, security and organisational safeguards. Transfers will remain subject to any country or territory restrictions notified by the Government of India.
Subject to applicable law and relevant exceptions, you may have the right to:
To protect personal data and prevent unauthorised disclosure, we may request sufficient information to verify your identity and locate the relevant records. We will respond within the period required by applicable law and may refuse or limit a request where permitted or required by law.
Where processing is based on consent, you may withdraw that consent at any time through the same available channel, an unsubscribe or preference mechanism where provided, or by contacting us. We will make withdrawal reasonably comparable in ease to the method used to provide consent.
Withdrawal does not affect the lawfulness of processing carried out before withdrawal. After receiving a valid withdrawal, we and relevant processors will cease consent-based processing within a reasonable time unless processing without consent is required or authorised by law. Withdrawal may affect our ability to provide a requested feature or service where the personal data is necessary for that purpose.
Please provide accurate, complete and authentic information and notify us when it changes. When submitting a request, do not impersonate another person, suppress material information, or submit a false or frivolous grievance. These responsibilities do not limit your rights under applicable law.
If you have a privacy concern, please first contact our Privacy and Grievance Contact using the details below. Please describe the relevant interaction, personal data and requested resolution, and provide information reasonably necessary to verify your identity.
We will acknowledge and address privacy grievances through our internal grievance-redressal process within the timeframe applicable to us under law. Where the Digital Personal Data Protection Act, 2023 applies, you may approach the Data Protection Board of India after exhausting the opportunity for redressal with us, in the manner prescribed by applicable law.
For questions, requests, withdrawal of consent or grievances relating to this Privacy Policy or our processing of personal data, contact:
Privacy Contact: Authorised Privacy and Grievance Contact
Organisation: Mentor Infocomm India Private Limited
Address: New No. 128/1F/A, First Floor, Murugesan Complex, Greams Road, Thousand Lights, Chennai 600 006, Tamil Nadu, India
Email: elan@mentorinfocomm.com
Telephone: +91 98400 71540
Support Email: support@mentorinfo.freshdesk.com
Support Numbers: +91 95000 32928 | Toll-Free: 1800 419 1540
We may update this Privacy Policy to reflect changes in our Website, services, processing practices or applicable law. The revised policy will be published on this page with an updated "Last Updated" date. Where required, we will provide additional notice or obtain consent for a material change.
This Privacy Policy is governed by applicable laws of India, including the Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025 as and when their relevant provisions come into force, together with other applicable information-technology, cybersecurity and privacy requirements.
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