The Directorate of Technical Education (DOTE) plays a pivotal role in shaping Tamil Nadu’s technical education landscape. As the organizer of the Tamil Nadu Engineering Admissions (TNEA), the department manages the placement of thousands of students into engineering institutions across the state. Given the scale and importance of this annual process, DOTE sought to enhance its communication capabilities by establishing a dedicated call centre to address student queries, provide admission guidance, and ensure transparency throughout the counselling cycle.
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